Managed VoIP
From £4.00 Per User
Dedicated Extension
Voice Mail Box
Dedicated 01/02 Number
And Much Much More!
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Frequently Asked Questions

To help you make an informed decision, we’ve compiled a list of our most frequently asked questions relating to the products and services listed on this page.

If you can’t find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we’ll be happy to help you.

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What is the minimum order?

Our minimum is simple… its just 1 user.

What is your order process?

Once you have placed an order it will go to our credit team who will run the relevant checks including credit checks.
If the order is approved you will get an email with a link to your contract to sign.
Once this is done and confirmed we would set your order up which can be done within a few working hours.

Can i move my current phone number to you?
As long as your number is still active then we can. Please ensure you select the “I would like to transfer my number” box on our order form.
What are your invoice terms?
Invoicing is done on a prorata basis and all bills are generated 7 days before they are due.
What payment methords do you offer?
For this product we can only accept ether a Direct Debt, PayPal or  a card with a Continuous Payment Authority.
Can i speak to someone regarding my order at any time?
Once an order is placed a ticket will automaticly be opened. Once a member of staff have picked up the order they will introduce thereself this will be your contact for this order and you can reply to the ticket at anytime. After the order has been processed it will be passed to an account manager who will again introduce there selfs and this will be your direct contact going forward!
What is your minimum contract term?

Our minimum contract is simply 3 months

I have a phone that i used with a diffrent supplier

We can check the phone. But this is dependant on if your previous supplier had locked it to them.

Speak to someone from our support team who will arrange for the device to be sent to our Telford office where we can check it for you.

Why should you use Outwaved Telecom for your IT Services?

We offer the best possible service to our clients, we also have a variety of other great features!